Delivery and Shipping Terms

1. Order Preparation and Shipping Process

Orders placed through Eart Galeri are carefully packaged and handed over to our contracted shipping company, Yurtiçi Kargo, within a maximum of 3 (three) business days following payment confirmation.

Orders placed on Saturdays, Sundays, and Public Holidays will begin processing on the following first business day. Once your order is handed over to the courier company, a tracking number will be sent to you via SMS and email.

2. Shipping Fee and Payment

Transport and shipping fees for your orders belong to the buyer (customer). The shipping fee is clearly displayed in your order summary during the checkout steps and is collected along with the product price. (Periodic 'Free Shipping' promotional campaigns are reserved).

3. Delivery Time and Regional Conditions

The delivery time for shipped orders is carried out by Yurtiçi Kargo within 1 to 3 business days, depending on the buyer's city and distance. Delivery days may vary for mobile regions outside city centers (towns, villages, etc. where no courier branch is available).

Pursuant to Law No. 6502, except for force majeure or prior notification, the delivery time of the order to the buyer cannot legally exceed a maximum of 30 (thirty) days. If delivery exceeds 30 days, the buyer reserves the right to terminate the contract and request a refund.

4. Transit Risks and Damage Assessment Procedure

Pursuant to Law No. 6502 on the Protection of the Consumer, the risk of loss and damage occurring until the products are delivered to the buyer or a 3rd party designated by the buyer belongs to Eart Galeri.

Points to Consider Upon Delivery:

• When receiving your package from the courier officer, check if there is any visible damage such as crushing, tearing, opening, or wetting on the packaging.
• If you detect damage to the package, request the courier officer to issue a "Damage Assessment Report" and do not accept the product, returning it to the courier representative.
• If the product is noticed to be damaged after delivery, the situation should be photographed and reported to our Customer Service (destek@eartgaleri.com) as soon as possible. Our company will conduct the necessary inspection and immediately initiate the process of supplying a new product or issuing a refund.

5. Non-availability at Address and Uncollected Packages from Branch

In case you are not present at the address during deliveries made by Yurtiçi Kargo, a notice card will be left at your address by the courier officer, and your product will be directed to the nearest Yurtiçi Kargo branch. The holding duration at the branch is 3 (three) business days.

Packages not collected from the branch within this period will be returned to us. If re-shipping of returned orders is requested, the incurring second shipping fee will be charged to the buyer. If order cancellation is requested, the initial shipping fee may be deducted from the refund amount when refunding the product price.